UPExperience1.10 - App Store

UpdatePromise powers more than 20,000 businesses today and is now available for Mac OS. Consumers expect to be communicated with via SMS Text Messaging, UpdatePromise helps you meet that expectation through TCPA Compliant Business Texting solutions that have been proven by over 10 Million Consumer Connections. UpdatePromise communicates directly to your customers' cell phones without the need for them to install an app. And since more than 96% of text messages are opened within 90 seconds, you and your customers will be communicating in real time! Real time communications generate increased sales, higher customer satisfaction rates and Net Promoter Scores that build your brand and repeat customer base, further increasing your revenue and profits!

Instant notifications tell you when a customer responds to a text message, gives a negative survey or completed an online electronic signature or payment. The UpdatePromise Mac OS app is synced across your desktop and other mobile devices in real time so you never miss a message, alert or instant notification. Automated Messaging (On Integrated Systems)

Version History Bug fixes and optimizations 1.10 02/07/2023 Fixed a bug wherein duplicate messages from GloveBox would appear in promise transcripts
Fixed a bug wherein text would overflow input fields in MPI forms
Fixed a bug wherein the Alfa Romeo logo was not appearing properly
Added new MPI form for Genesis 1.109 02/06/2023 Fixed technician notes not appearing in the correct location in the UpdatePromise portal 1.108 10/07/2021 Fixed an issue with the Lexus MPI form not displaying input fields for tires and brakes. 1.107 08/20/2021 Fixed a bug with rear brakes on Kia MPI form 1.106 05/04/2021 The root cause of intermittent duplicate photos appearing after a photo has been taken has been identified and fixed
A bug wherein technicians were seeing adviser options has been fixed 1.102 04/29/2021 Upload speeds improved for MPI media and gallery media
Scion MPI form added
Issues with photos occasionally duplicated has been fixed/improved 1.97 04/20/2021 Reworked MPI operations to be faster
Notifcations have been updated and should be working now
Some fluids were not sending to desktop for Toyota MPI 1.91 04/10/2021 Fixed a bug wherein additional MPI issues might not submit
Customers found by VIN can now be tapped to load VCI
Fixed a bug wherein the VCI customer list would not dismiss
Online internal chat users now dynamically move to the top of the list when they login
Enhanced the scanner UI and corrected issues with the VIN scanner
Technician promises no longer filter by the logged in technician 1.83 02/23/2021 Norm Reeves MPI form issues have been correced
Porsche MPI forms have been updated
New MPI form: Land Rover
Vehicle Check-in is now functional

Known issues: push notifications are not being received 1.77 01/30/2021 Push Notifications have been enabled. 1.67 12/11/2020 Stale or cached media taken from previous promises no longer appears when capturing media for new promises
Adviser names now appear in the list of promises
Promises can now be filtered by those assigned to you
Timestamps have been added to promise transcripts 1.65 12/08/2020 Fixed a bug wherein technicians could not send media to advisers 1.61 11/18/2020 Media taken by advisers can now be shared and marked up by technicians at the same location
When adding an MPI issue, if no issue text is provided, a default issue is supplied so UpdatePromise's Portal will display it appropriately
The settings page now allows advisers to pre-select a default MPI form for their location that will override the MPI form supplied by UpdatePromise if so desired 1.59 11/17/2020 Fixed a bug wherein MPI form issues without media were not saving to desktop
Customer search results enhanced with vehicle dropdowns for customers that have more than one vehicle
Known issues: Additional MPI issues submitted without media may appear as broken images on portal 1.56 11/04/2020 Fixed a bug wherein MPI forms would occasionally not load
Fixed a bug wherein not all additional MPI issues would submit
Parts and labor price now appear under Requested Services
Requested Services can now be approved/declined
Deferred Services and Vehicle History added to appointments and VCI 1.54 10/28/2020 Support for creating appointments for existing customers with existing vehicles has been added
Support for filtering long lists of services has been added
Support for approving/declining services has been added during VCI
Disclosures and TCPA compliance signatures with their respective required form elements have been added to VCI 1.52 10/10/2020 All selectable checkboxes and radio buttons on every MPI form can be unselected
Appointments can now be filtered by first and last name
Customer search button behavior has been adjusted for dynamic searches
Phone number on VCI form now automatically formats while typing
Appointment create button is disabled now until the form is ready
Vehicle trim is now selected in the trim dropdown if applicable
Deferred, recalls, service complaints and transportation options now appear
Minor MPI data transfer bugfixes

known issues -
Required fields text doesn't go away when viewing an appointment that already exists
Providing a VIN will clear out customer fields if you're trying to create an appointment 1.50 09/13/2020 Logged in user now sees all appointments - not just the ones assigned to them
Appointment list is consistently ordered alphabetically by adviser's name
VCI walkaround and point inspection data can be saved, cancelled and resumed at a later time without losing progress
VCI point inspections can now be cleanly deleted
Technicians can no longer reassign promises
Various bug fixes and UI improvements/enhancements 1.48 09/04/2020 App now supports adding arbitrary MPI issues with media beyond the base forms
Searching promises can now be cancelled to reveal Active Promises
VIN scanner text field now shows the decoded VIN whether or not an appointment exists 1.46 08/28/2020 New custom Audi MPI form added
Vehicle Check-In now supports any number of photos or videos per inspection point
Vehicle Check-In now uses the base media gallery allowing markup capabilities and a consistent experience 1.44 08/15/2020 Appointment retrieval is now supported
Vehicle Checkin can be started by:
Tapping an appointment
Scanning a VIN
Typing a VIN

Walk-ins without a prior appointment
Walkaround videos and annotations
Arbitrary number of inspection points and line items
VCI data will persist between switching between appointments 1.42 08/08/2020 Added VIN Scanner - only the year/make/model drop downs work right now
Year/make/model dynamically update now as you select year, then make, then model
Customer approvals are seen now
BugFix: taken videos were not showing their durations
BugFix: the location string would bleed over the edges of the screen on MPI pages
BugFix: the red vin scanner line wasn't orienting properly when devices were rotated
BugFix: changing the production status from an MPI form wasn't updating the UI immediately 1.40 07/26/2020 You can now switch between different MPI forms while doing MPIs
You can now change the production status of a promise at the end of an MPI
When navigating to an MPI form, the status is automatically set for you to "Inspecting" 1.38 07/03/2020 New MPI forms and functionality added.
Currently new available MPI forms include:
BMW
Bugatti
Dodge
Dodge Ram
Ferrari
Freightliner
Jeep
Hyundai
Infiniti
Jaguar
Karma
Kia
Lamborghini
Land Rover
Lexus
Maserati
McLaren
Mercedes-Benz
Mini
Lincoln
Lotus
Mazda
Mitsubishi
Nissan
Peugeot
Porsche
Renault
Rolls-Royce
Seat
Subaru
Suzuki
Tesla
Toyota
Volvo

All checkboxes, radio buttons and camera icons are larger so they are easier to tap
The shade of green for OK has been lightened so the black checkmark can be seen easier
Behind-the-scenes work has been done to increase app performance. 1.35 06/27/2020